Troubleshooting

This page covers problems inside Studio: avatars, presets, capture, and playback. If pairing, connection, or calibration itself is failing, see Control Center - Troubleshooting. If the device seems physically at fault, see Hardware - Troubleshooting.

Installer blocked by Windows Defender SmartScreen#

This is expected on first install. Click More info, confirm the publisher is Deep Divers Ltd, then click Run anyway. See Studio - Install.

Device not available when creating an avatar#

The device list only shows devices already paired, connected, and (for haptics) calibrated in Control Center. Complete that first, then return to Studio. See Control Center - Overview.

Avatar doesn't move, or mocap looks wrong#

1. Confirm the device is enabled in the Device Manager panel. An enabled device shows a blue outline; a disabled one is greyed out.
2. Recalibrate. 6-axis calibration (the default) is required after every Studio restart, and again whenever the avatar stops tracking correctly.
3. Redo the calibration I-pose cleanly: full height, hands straight by your sides, feet hip-width apart and flat.
4. If you're testing 9-axis mode, move away from ferromagnets and large metal objects, and note that manual 9-axis calibration is still test-mode only and not meant for production capture. See Studio - Data Capturing.

No haptic sensation during preset playback or simulation#

1. Confirm the device is enabled in the Device Manager panel (blue outline).
2. Confirm haptic calibration was completed in Control Center - Calibration. Studio doesn't calibrate haptics itself.
3. Check the preset's or effect's target device version matches your connected device's version. A mismatch between, for example, a TESLASUIT 4.5.6 preset and an XR5 device will not play correctly.
4. Check global haptic power in Control Center isn't set too low.
5. Remember Simulation-tab brush strokes can't be recorded. If you're expecting recorded output from simulation, that's expected behaviour, not a bug: build a preset instead.

PPG data missing or looks wrong after capture#

1. Confirm the avatar was created with the Biometry (PPG) system selected before recording. PPG isn't added retroactively to an existing capture.
2. Confirm biometry calibration was completed in Control Center - Calibration before the recording, not after.
3. Confirm sensor placement: the TESLASUIT sensor sits on the outer right shoulder, where the deltoid ends (upper-right sleeve of the jacket).

.fbx export option is missing or greyed out#

FBX export is only available for the Motion Processed data type. Other data types (PPG raw, raw sensor streams, and so on) export only as .csv. See Studio - Data Capturing.

Studio is slow or unresponsive with a large recording#

Long, multi-stream recordings are heavy to load and visualise, especially on minimum-spec hardware. Check your setup against Studio - Requirements and consider trimming the recording or working with fewer Timeline components at once (the Timeline supports at most 20; the Chart Viewer at most 30).

Not a Studio issue?#

• Device won't pair, connect, or update at all → Control Center - Troubleshooting
• Calibration itself fails, or no sensation even outside Studio → Hardware - Troubleshooting

When to contact support#

Contact support@teslasuit.io with:

• Your Software Bundle version.
• Your device's firmware version (see Control Center - Device Report).
• The affected preset, effect, or scene file, if relevant.